Policies
Policy · updated November 2026
Refunds and cancellation
This page explains what happens if you need to cancel, and what you can expect from us. It applies to live programs and private coaching booked through this website.
In detail
Live programs
If you cancel more than seven days before the first session, you receive a full refund to your original payment method.
If you cancel within seven days of the first session, we cannot offer a cash refund. You may transfer your place to another person, or take a credit toward a future cohort within twelve months.
If you miss a session without notice, the session is not refunded individually. Session recordings are provided where available.
If we cancel or reschedule
If a program is cancelled by us, you receive a full refund, or a credit if you prefer.
If a program is rescheduled and the new dates do not work for you, you may request a full refund up to seven days after the new dates are announced.
Private coaching
Single sessions may be rescheduled with at least 48 hours’ notice. Later changes are charged in full.
Package fees and any separate terms are confirmed in writing before the work begins, and those terms take precedence for that engagement.
How to request a refund
Write to che@chemarvillepodcast.com from the email address you registered with, and include your registration reference if you have it.
We reply within two business days. PayPal refunds are issued to the original payment method and typically appear within five to ten business days, depending on your bank or card issuer.
Chargebacks
If something has gone wrong, please write to us first — almost everything can be resolved directly. A chargeback opened without contact delays resolution for everyone.
Questions about this policy? Write to che@chemarvillepodcast.com.